Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure my plants arrive safely?
We use specialized eco-friendly packaging designed to keep plants secure and hydrated during transit. Each plant is carefully anchored to prevent movement and damage to the foliage.
What is your policy if a plant arrives damaged?
We offer a 48-hour 'Arrive Alive' guarantee. If your plant arrives in poor condition, please send a photo to our support team within 48 hours of delivery for a free replacement or refund.
Do the plants come with pots included?
Most of our plants come in standard nursery pots. However, we offer a wide range of decorative ceramic and terracotta planters that can be purchased separately or as a bundle.
How long does shipping usually take?
Orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes between 3 to 7 business days to ensure the health of the plant.
Do you provide plant care instructions?
Yes! Every order includes a detailed digital care guide specific to the species you purchased, covering light requirements, watering schedules, and potting tips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital wallets to ensure a secure checkout process.